FAQ
Questions about the Energy Router.
Answers on supported equipment, local control, pilots, and setup.
Product
Which devices does this support?
Supported equipment is on the compatibility list. Compatibility and control depend on the exact model and driver, so check the equipment before specifying a site.
How do we establish what works?
Start with a pilot. We set the scope together, verify the device readings, run the applicable control tests, and review the observed outcomes.
What is the Energy Router?
A local device that reads and controls supported energy equipment.
What connects to it?
Equipment with a confirmed driver for the exact model and supported interface.
Can I see the equipment in one app?
The app brings supported connected equipment into a home view. Confirm the available functions for your system.
Buying and deployment
Where do I begin?
Check your equipment compatibility or describe your project in the contact form.
Can we start with a pilot?
Yes. We set the site scope and the acceptance criteria with you before the pilot starts.
Do I need to replace installed equipment?
Compatibility depends on the model. Start with what is already installed and check its support.
How is pricing set?
We confirm pricing after a compatibility review, so each quote matches the site it serves. For a pilot, we set the scope, success criteria, and commercial terms with you before the evaluation starts.
When does hardware ship?
Hardware ships once your deployment is confirmed.
Technical
Which interfaces are used?
Supported drivers use Modbus RTU, Modbus TCP, local APIs, and local MQTT as applicable.
What does the Energy Router do without an internet connection?
It keeps operating on site. New commands from the platform reach it once the connection returns.
Does a protocol guarantee support?
No. The exact model, firmware, readings, and commands still need validation.
Where are installation instructions?
Use the setup guide alongside the current hardware documentation and qualified installation support.
Can I see the result of a command?
The platform relates the instruction, response, and observed outcome. Confirm the evidence required by your operating process.
Company
What does Elastic Energy do?
Elastic Energy builds the Energy Router, a site controller that makes homes and sites flexible, so their capacity can serve the grid where programs exist.
Who is building it?
Meet the people on our team page.
Are you hiring?
The careers page lists the current published roles and their application paths.
A different question?
Tell us about the situation in front of you.